SAB teams are ready to respond to and to resolve our client inquiries.
The Maintenance program covers both problem solving and updates maintenance.
Problem solving
The maintenance team can be contacted by telephone and E-Mail, and in French and English (in Italian soon). It is available 5 days a week, 12 hours per day. Any other particular requirements can be put in place at the clients’ request.
All client requests for either support, information, or developments are recorded on the RIGA support internet site which connects the internal SAB teams to the clients.
This tool enables all clients’ requests to be monitored on-line.
A Frequently-Asked-Questions database (FAQ) has been established to provide answers to common questions.
Updates maintenance
SAB provides new versions of its solutions within its maintenance program and in accordance with the modules acquired by each client.
The new versions incorporate all functional upgrades originated by either the Research & Development teams or via clients or Users Club requests.
SAB produces a new version approximately every 18-24 months. It is not mandatory to switch to the new version immediately, since the two previous versions will continue to be maintained. New developments or modules will, however, only be available on the new version.
New version upgrades are automatically loaded by tools developed in-house by SAB.
